We've got answers for all of your questions.
The multi-currency account is free to set up and free to maintain. For monthly users, we offer fixed 0.15%-0.2% FX markups above £30,000. There are no bank charges. For those exchanging less than £200,000 per month, markups below £30,000 are pre-agreed. We will ensure it is better than your current pricing arrangement. We also show the 'real' exchange exchange rate. Note: for one-off transactions, currency markups will depend on volumes.
Unlike traditional brokers, we display the 'real' exchange rate, giving you clarity on your pricing.
We show the 'real'exchange rate, protect your pricing in our terms, and offer forward rates if you hedge. You can also buy forwards online and take advantage of instant rate alerts so you always know the real exchange rate. Unlike traditional brokers, we offer a simple digital solution that automates what brokers do for a fraction of the price.
Your online multi-currency account allows you to pay suppliers in minutes, and receive unlimited currencies. Funds can be stored in your e-money wallet or converted and sent to your corporate bank accounts. There are no usage, maintenance or wire fees attached to the account.
Our e-money partners are regulated by the FCA and accounts are held with Currencycloud. No 3rd party funds ever come into contact with yours.
Your funds are stored in your unique multi-currency account, issued by CurrencyCloud and held in secure accounts.
Your platform is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
We only partner with regulated entities and leading technology companies to ensure we our ISO/IEC 27001:2013 compliant and consistently review and enhance our processes and systems to ensure that we remain secure.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, we will provide you with Currencycloud’s complaints information.
We are a team of ex-currency brokers who were unhappy with how the industry worked. The consensus what to sell markets and make money, which came at a heavy price; a poor customer experience, unethical sales tactics, expensive transfer charges and an unreliable product offering. We automate what brokers do with an online alternative, simple product features, instant rate alerts and full visibility of the real exchange rate, whilst using our platform to drive positive social change.
We donate 1% of the small charge we apply to currency conversions to Hope and Homes for Children, helping them in their fight against the institutionalisation of children on a global scale.