FAQ

We've got answers for all of your questions.

Product

The multi-currency account is completely free. The only cost to you is a fixed 0.15% markup on currency exchanges. We do not charge fees, though there is a 0.35% markup on payments below £30,000 (if the monthly transaction value is less than £200,000).

Unlike traditional brokers, we display the live interbank exchange rate, giving you clarity on your pricing. We also guarantee the spreads in our Terms and Conditions.

We show the live interbank exchange rate, protect your pricing in our terms, and offer forward rates if you hedge. You can also buy forwards online and take advantage of instant rate alerts so you always know the real exchange rate. Unlike traditional brokers, we offer a simple digital solution that automates what brokers do for a fraction of the price.

Your online multi-currency account allows you to pay suppliers in minutes, and receive unlimited currencies. Funds can be stored in your e-money wallet or converted and sent to your corporate bank accounts. There are no usage, maintenance or wire fees attached to the account.

Security

The platform is regulated by the FCA and client accounts are safeguarded with Barclays Bank Plc via Currencycloud. No 3rd party funds ever come into contact with yours.

Your funds are stored in your unique multi-currency account, issued by CurrencyCloud and held in segregated accounts with Barclays Bank Plc.

Your platform is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

We only partner with regulated entities and leading technology companies to ensure we our ISO/IEC 27001:2013 compliant and consistently review and enhance our processes and systems to ensure that we remain secure.

Company

We are a team of ex-currency brokers who were unhappy with how the industry worked. The consensus what to sell markets and make money, which came at a heavy price; a poor customer experience, unethical sales tactics, expensive transfer charges and an unreliable product offering. We automate what brokers do with an online alternative, simple product features, instant rate alerts and full visibility of the real exchange rate, whilst using our platform to drive positive social change.

We donate 1% of the small charge we apply to currency conversions to Hope and Homes for Children, helping them in their fight against the institutionalisation of children on a global scale.